The changes and new challenges that arise from year to year have led to an evolution of the social needs of the individual, expanding the preference for the use of digital tools in the use of services in every area, from professional to medical. The issues of health and its protection have become an integral part of reflections and behaviors in daily life and technology is used as a primary aid to provide answers to the changed context.

To meet this need, Banca Popolare di Sondrio has implemented a new channel that allows customers to look at their health in a careful and easily accessible way, guaranteeing constant coverage.

Needs

Thanks to telemedicine services, integrated into the Bank’s internet banking channel, a fast and easily accessible service is provided, reserved for its customers and aimed at offering a concrete response to a widespread need and quality medical and health support, always at hand.

The service allows access to the eLifeCare platform, a solution designed by Exprivia, which allows Video Consultation, Telereporting and Telepresence to support all operators involved in the patient’s home care. The eLifeCare platform revolutionizes the approach to patient care at home as it provides the technological infrastructures and all the services necessary for the complete and integrated management of all care processes and services, creating health records on the patient’s medical history, available and usable from any device and facility.

Exprivia Solution

The solution implemented by Exprivia and offered by AreaMedical24, fully customizable, allows the widest possible access to the provision of medical services to protect people’s health, limiting travel and entry into healthcare facilities already under great pressure as much as possible. In the specific project, Exprivia AWS Advanced Service partner made use of Amazon Web Services (AWS) cloud services, allowing users to take advantage of telemedicine services and therefore to interact with medical staff via smartphone, with the dedicated app, or via PC, 24 hours a day, every day of the year. Users have the opportunity to relate digitally and remotely with highly qualified medical staff, access a series of teleconsultation services, access to the medical record and personalized packages provided by over 35,000 specialists, 3,000 home care professionals and a network of over 1,800 affiliated health facilities.

Results

Telemedicine integrated into the banking channel means putting personal care at the center, creating a health and prevention support system and providing the customer with a multifunctional, mobile-friendly tool with a pleasant and intuitive user experience to manage visits – remotely or in person – while maintaining constant and safe contact with the medical figure, now as well as in the future.