Companies that want to grow sustainably must govern the entire customer relationship cycle, from acquisition to retention to after-sales support.

Exprivia supports this evolution with Customer Operations and Business Process Outsourcing (BPO) services that integrate people, processes, and advanced technologies. Exprivia solutions cover the entire operational perimeter of the customer relationship, combining specialized expertise, flexible organizational models, and advanced digital platforms. An approach that enables companies to rapidly adapt services, improve operational performance, and respond effectively to the needs of increasingly complex, multichannel markets.

Our Solutions for Business Process Outsourcing (BPO)

Servizio Clienti

Servizio Clienti

Exprivia Customer Care services ensure structured and continuous management of customer inquiries throughout the entire relationship cycle. From complaint management to administrative and commercial activities to advanced caring services, we support companies in improving service quality, customer satisfaction, and loyalty by enhancing every touch point.

Technical Support and Help Desk

Technical Support and Help Desk

Exprivia offers first and second level Technical Support and Help Desk services, including multilingual, guaranteeing operational continuity and rapid intervention. Activities cover technical support, structured management of incidents and tickets, back office coordination, and complete management of interventions, including replacements and repairs.

New Customer Acquisition

New Customer Acquisition

Exprivia supports the commercial growth of companies through inbound and outbound customer acquisition services, managed by highly specialized operators. From lead generation to sales and formalization of new contracts, we accompany the entire commercial process by integrating service-to-sale activities and operational support.

Recupero Crediti

Recupero Crediti

Exprivia Credit Management services enable effective and professional management of the most delicate stages of debt collection. Through timely analysis of positions, risk assessment and definition of sustainable repayment plans, we improve collection performance while preserving the customer relationship.

Social Media and Social Caring

Social Media and Social Caring

Exprivia integrates social channels into customer relationship processes, transforming them into strategic tools for listening, assistance and reputation protection. Through monitoring, content analysis and integration with the Contact Center, we enable consistent and effective multichannel management of the customer experience.

FAQ – Business Process Outsourcing (BPO)

What processes can be outsourced with Exprivia's BPO?

With Exprivia’s BPO, it is possible to outsource the entire customer relationship management cycle, including customer care, technical support and help desk, new customer acquisition, debt collection, back office activities and social channel management, ensuring service quality, business continuity and integration with corporate systems.

Exprivia offers customer service, complaint handling, billing and administrative activities, welcome calls, inbound sales, up selling, cross selling, retention, anti-churn and advanced caring.

Yes, Exprivia provides first- and second-level technical support and help desk services, including multilingual, for managing installations, configurations, tickets, incidents, and technical interventions.

Yes, Exprivia manages debt collection processes by dealing with the analysis of late payments, risk assessment, definition of repayment plans, and collection management.

Social Caring is the management of customer relationships through social channels. Exprivia monitors online conversations, analyzes content, manages feedback, and integrates social with contact center services.