Needs

In recent decades, the rapid evolution of digital technologies has radically changed the social and economic interactions between governments, citizens and businesses, showing how innovation is the key to promoting economic growth and prosperity, reducing costs and improving the offer of services and products.

Polignano: an ancient town and one of the most sought-after destinations in Puglia, it has set itself the challenge of providing its citizens and tourists with efficient and safe services by adopting a management model oriented towards maximum sharing and transparency with the Municipal Administration to ensure coordination, integration of working groups and the overall quality of the services provided.

Exprivia Solution

The renewal program includes the implementation of the e-Government project which aims to improve the efficiency, transparency and quality of final services, but above all to reduce the complexity of bureaucratic processes to the benefit of both external and internal users.

Exprivia supported the Municipality of Polignano in the reorganization of processes and in the provision of higher quality services for citizens, keeping in mind the needs of the entity: protecting citizens’ sensitive data, improving information security, optimizing management with better access to services for citizens and constant updates with maintenance of local servers that required significant resources and frequent upgrades.

The system essentially needed to modernize the management of data and consequent services, improving their effectiveness of use. With this precise objective, the adoption of the Cloud was the natural choice, because it brings with it enormous benefits both for the organization of the Public Administration and for citizens: it significantly reduces costs, contributes to increasing energy efficiency and improves the quality of the services provided.

At the same time, the Municipality has been able to count on Exprivia’s Cloud Computing Solutions that increase the security of services and processes, an essential condition for the processing of such sensitive data.

Results

The collaboration has once again proved to be a winning weapon in the success of the project.

The configuration management process has seen not only ample room for improvement, but a real change in process management, determined by a different concept of use of data at the service of the operator and the user that is born and is archived not as an end in itself, but with the aim of fulfilling the most diverse needs related to the services in operation.

Today the municipality of Polignano can effectively and efficiently measure the following aspects:

• control of the resources used by a service;
• control over the fulfilment of legal obligations (software licences, contracts, etc.);
• support for information security aspects;
• effective and efficient management of accidents and problems;
• availability, to other processes, of accurate information on each CI and on the relationships between CIs;
• Effective and efficient management of changes to the service system.