The company offers an offer on the free energy market divided into three macro sectors: Electricity, Gas, Dual Fuel (contracts that allow the supply of electricity and gas in a single supply contract).

Needs

The customer requested an application for Apple/Android mobile devices to provide the most useful services to customers also through portable devices and thus fill a gap with some competitors already in possession of such systems.
The project allowed users to manage their utility services on the go, pay their bills more easily, and view a list of the company’s nearest retail locations. Another commercial objective was to showcase the company’s Power and Gas offers and the benefits of its loyalty program.
We also had to address several challenges related to the importance of ratings displayed on digital stores, managing negative comments, and regaining the trust of users who had experienced service disruptions. The initial operating conditions involved taking over a system that had been started by another company but never completed, with a clear need for significant reworking.

Exprivia Solution

Exprivia has been the protagonist of some important developments in the web portal and the launch of a new mobile application, through which the company has significantly improved its relationship with users.

Results

The spread and use of the app has bridged the technological gap with respect to the competition, has provided efficient access to mobile services for the company’s residential customers and at the same time has enriched the customer base with younger customers who are culturally closer to the use of digital tools.