Commercial – Smart Funnel & Retention
Scope and criticality
In the Energy & Utilities market, commercial initiatives are often characterized by ineffective massive campaigns and a high abandonment rate. Retention actions are frequently late, when the customer has already made the decision to change supplier, with a consequent loss of value and an increase in acquisition costs.
Methodology & Solution
Exprivia addresses these critical issues through an Agentic Customer Value approach, which combines real-time analysis of acquisition behaviors and Survival Analysis models to identify weak signs of abandonment before churn materializes. This allows you to activate targeted, personalized and timely retention actions.
Technologies
- AI retention agents
- Sentiment analysis
- LLM for generating custom scripts
Focus
Fairness & Privacy: Non-discriminatory profiling and preventive anonymization of prospect data (AI-Guardrail).
Operations – Asset & Grid
Scope and criticality
The management of energy assets and networks is made complex by unexpected failures, the intermittency of renewable sources and environmental risks, such as possible spills, which can compromise the continuity of service and operational safety.
Methodology & Solution
Exprivia applies predictive maintenance solutions based on continuous monitoring through Computer Vision and time series analysis, with the aim of anticipating failures and optimizing forecasting and planning of interventions on infrastructures.
Technologies
- Computer Vision for anomaly and spill detection
- Time-series forecasting
- Edge AI on IoT devices
Focus
Eco-Design & Safety: Optimization of energy consumption, algorithms and compliance with industrial safety.
