Citizen Services – Proactivity and Simplification
Scope and criticality
Citizens often find themselves disoriented by the bureaucratic complexity and fragmentation of public services: understanding which services are available, who is entitled to them and how to obtain them requires a level of orientation that not everyone possesses, generating exclusion and dissatisfaction with the PA.
Methodology & Solution
Exprivia introduces anticipatory service solutions in which AI analyzes the events in the life of the citizen – the birth of a child, a change of residence, the achievement of retirement age – to proactively propose the most relevant services, even before they are sought. The search and understanding of administrative regulations is simplified through semantic access RAG systems, which return clear and contextualized answers instead of references to legal texts.
Technologies
- GraphRAG on sovereign on-premises environments
- Conversational agents for access to services
- Open data analysis for the anticipation of needs
Focus
Transparency & Sovereignty: Every automatic decision is accompanied by a clear and understandable explanation for the citizen. The data remain on infrastructures resident in Italy, in accordance with the digital sovereignty requirements of the PA.
