Public Administration Archivi - Exprivia

City of Naples: Digital Transformation of Citizen Services with Salesforce

Miriam Monza — Mon, 06 Jul 2026 12:07:52 +0000

The City of Naples has launched an ambitious digital transformation initiative, with the goal of modernizing access to municipal services and making its internal organizational structure more efficient.

Requirements of the City of Naples

To offer citizens new digital features while ensuring greater speed and flexibility in managing requests. What was needed was a Smart URP capable of handling requests from multiple channels—forms on the institutional website, email, cases entered manually by staff—through a single centralized platform capable of automatically routing cases, managing dedicated queues, personalized notifications, and institutional templates, all in compliance with current regulations on document registration and retention.

The Solution

Balance, an Exprivia Group company specializing in digital CRM solutions, contributed its expertise in delivering Salesforce solutions for the public sector to the implementation of an advanced platform that integrates the main modules of the Salesforce ecosystem with the municipality’s back-end systems:

Service Cloud and Experience Cloud for Request Management and the Citizen Portal
MuleSoft for integration with municipal systems, including SSO access via Active Directory
Tableau Analytics for Data Monitoring and Analysis
Agentforce, Salesforce’s virtual agent powered by generative artificial intelligence, trained on information from the corporate website
Scheduler for Automated Appointment Booking

Thanks to authentication via SPID, the Electronic ID Card (CIE), or the Health Card/National Services Card (CNS), citizens can now access a personal account where they can submit reports with photo attachments, view their applications, make payments via PagoPA (administrative fees, search fees), book appointments, access official documents, and register associations and private institutions.

On the domestic front, municipal staff are now working on a single centralized platform, with cases automatically routed based on workload and automated management of document registration and archiving.

Artificial Intelligence at the Service of Citizens

A key feature of the project is the integration of Agentforce, which can independently handle the most common requests: answers to FAQs, instructions on how to file requests and schedule appointments, and information on events and forms.

Key Achievements

Management of citizen records using an online URP data model, integrated with the SPID, CIE, and National Health Card authentication systems
Citizen Portal (Customer Community) accessible via SPID/CIE, compliant with AGID Guidelines — PNRR measures 1.4.1 and 1.2
Configuration of the Agentforce virtual agent, trained on information from the official website
Integrations with the systems of major municipal services via MuleSoft, including SSO access via Active Directory
Integration with PagoPA for payment management
Automated Appointment Scheduling via Scheduler

The Role of Balance

Balance has supported the City of Naples throughout the entire implementation process and is now responsible for maintaining and monitoring the platform, ensuring operational continuity and the solution’s ongoing evolution.

Project Items

This project represents a key step in the strategic process of modernizing civic services that this Administration is pursuing with determination. Equipping the URP and our departments with state-of-the-art technological tools means breaking down the barriers between the public administration and citizens, making the City more accessible, efficient, and attuned to the daily needs of the Neapolitan community.

Valerio Di Pietro, Councilor for Digital Transition and Smart City, City of Naples

The Agentforce virtual agent answers citizens’ questions based on the information available on the official website. The introduction of Artificial Intelligence makes this a challenging and cutting-edge project, enabling the autonomous handling of the most frequent requests and making the municipal organizational structure faster and more flexible.

Pasquale De Lucia, CEO of Balance, Exprivia Group

Advantages for the end customer

Thanks to this initiative, the City of Naples reaffirms its position at the forefront of adopting digital solutions for public administration, focusing on transparency, efficiency, and putting citizens first, and serving as a model for the digital transformation of Italian local governments.

L'articolo City of Naples: Digital Transformation of Citizen Services with Salesforce proviene da Exprivia.

RecoverAI

Miriam Monza — Mon, 15 Jun 2026 14:51:15 +0000

Optimizing the Management of Patients After Hospital Discharge Using Artificial Intelligence, Telemonitoring, and Integrated Virtual Support

Regional Program under the
European Regional Development Fund/ERDF Regional Program 2021-2027
www.fesr.regione.lombardia.it

Requirement

The RecoverAI project aims to develop an advanced technological platform to optimize the management of the post-discharge phase, reducing hospital stays and improving the quality of care. The project includes real-world trials at two IRCCS hospitals in Lombardy.

Research and Development Project – Through the “Collabora & Innova” call for proposals, the Lombardy Region aims to unlock the full potential of new tools, technologies, and digital solutions for a healthy society.

RecoverAI rises to this challenge by offering a solution based on Symbiotic Artificial Intelligence to support continuity of care in the post-discharge phase through tools that assist—rather than replace—human intervention. The research and development project will be applied to two main clinical areas: cancer patients discharged after breast surgery and caregivers of patients with mild neurocognitive disorders.

Project abstract

RecoverAI integrates natural language conversational systems, supports psychological and emotional monitoring, and provides information services based on validated clinical content. It also offers motivational support for physical activity and a home lighting system that mimics natural sunlight.

At the heart of RecoverAI is a digital platform designed to support patients, caregivers, and healthcare professionals during the most critical phase of returning home.

Expected benefits

The expected outcomes include a better understanding of the care pathway among patients, a reduction in the communication burden on healthcare staff, more consistent support for physical and mental well-being, and greater informed adherence to clinical guidelines, thereby promoting a more sustainable, personalized, and patient-centered model of care.

Exprivia serves as the project coordinator and is actively involved in research and development in the digital field:

Design and development of the Symbiotic AI Platform, designed for installation in hospital settings with a particular focus on security and data protection, and to ensure transparency in AI decision-making, thereby fostering trust among patients and healthcare professionals and adhering to the principle that AI should not replace human intervention.
Development of empathetic avatars, digital twins, and information services to enable symbiotic AI-human interactions that foster emotional engagement and reduce the burden on the healthcare system.

Tailoring the solution to the needs of cancer patients who have undergone breast surgery, optimizing it for information services, motivational support for physical activity, and reminders to ensure treatment adherence, with an emphasis on validated clinical content.
A specialized solution for caregivers of patients with mild neurocognitive disorders, focusing on emotional monitoring, practical advice, and reducing the caregiver burden.
Implementation of conversational systems that facilitate empathetic dialogues on well-being, treatment adherence, and motivational support;
Integration of messaging channels into the platform to enable two-way communication between patients/caregivers and healthcare providers, reducing response times and improving continuity of care.

L'articolo RecoverAI proviene da Exprivia.

System for Matching And Ranking Talents

Alessio Brasili — Wed, 03 Jun 2026 17:28:00 +0000

Requirement

Optimize the recruitment process through an HR Intelligence solution that integrates no-code BPM workflow engines and AI agents to identify the best talent in an increasingly competitive work landscape.

Project abstract

The SMART project was born from the need to optimize the personnel selection process, where time and quality of recruitment are key factors in identifying and hiring the best talents on the labor market.

Currently, the evaluation of candidates is done manually, based on the recruiter’s experience and for an individual job position. The current approach is slow, challenging, and can lead to bias and inaccuracies in final assessments. Furthermore, it does not allow the candidate’s suitability to be assessed across multiple positions. As a result, it carries a high risk of incorrect evaluations, as well as the possibility of incurring false positives and false negatives.
Added to this is the use of multiple software tools, which hinder the sharing and tracking of information between Recruiters, Hiring Managers and candidates.

The SMART platform integrates a no-code BPM (Business Process Management) solution for the digital modeling and execution of the entire recruitment process, orchestrating HR actors’ activities and interactions. Unlike vertical solutions, SMART guarantees flexibility and full integration with the existing organizational context.

A multi-agent system based on AI agents HR allows the rapid and simultaneous evaluation of candidates in the Screening, Job-Matching and Ranking phases.
The analysis of a candidate considers not only the content expressed by the CV such as skills, work and academic experience, but also additional information such as the LinkedIn professional profile, public information available online, certifications and certificates, hard skills and soft skills validated through pre-questionnaires and interviews. All this, compared with the ideal profile expressed in the job position in a fair and impartial way.

HR agents operate according to a symbiotic human-AI approach, providing suggestions, feedback and explainability of results to support Recruiters’ decisions. In this way, humans and AI work side by side and both parties learn and adapt to each other.

Expected benefits

Automated collection of CVs from multiple data sources
Reduction of curricular analysis time
Reduce the loss of useful applications
Overall reduction in time-to-hire
Greater precision in Job Matching
Optimization of recruitment costs
Improving the Candidate Experience

Expected results

HR Intelligence software prototype consisting of the modules: (i) User Interface; (ii) Data collection and management; (iii) Data Processing and Analytics; (iv) AI Engine & HR Agents; (v) BPM Workflow No-Code
Technical report through project deliverables
Dissemination and dissemination of results through events, conferences and scientific articles

L'articolo System for Matching And Ranking Talents proviene da Exprivia.

Copernicus program, we go to space safely

Alessio Brasili — Sat, 25 Apr 2026 17:04:14 +0000

The European Space Agency (ESA) is an international organization established to coordinate space activities in Europe. Its space programs aim to explore Earth, the Solar System, and the Universe; develop satellite technologies; promote the European aerospace industry; and collaborate with space agencies in other countries.

Among its space programs, the Copernicus program is one of the most important, co-funded and managed by the European Commission in collaboration with ESA and other partners. It is an Earth observation initiative that provides accurate and comprehensive data and information on a global scale to monitor the environment and the safety of our planet. At the heart of the Copernicus program is its space component, consisting of the Sentinel satellite family, developed and operated by ESA. Each satellite in the Sentinel constellation is dedicated to a specific mission, ensuring comprehensive coverage and a constant flow of data.

ESA’s CyberSecurity Needs

While the data provided through the Copernicus programme is “free and open”, it remains extremely important to ensure the integrity and availability of information to support the services offered through the Copernicus Services, including Emergency and Security. Given its strategic nature, the programme must ensure its resilience to any cyber threats that could compromise its functionality and reliability.

In this context, within the Copernicus programme, a fundamental role is played by the Coordination Service, a central point for the management and monitoring of the performance of the services of the ESA Operations Framework (EOF) of the Copernicus Space Component (CSC): currently EOF-CSC consists of about 25 services with different purposes and functions such as Data Processing, Data Quality, Data Dissemination, Data Long Term Archiving, and other services necessary for the satellite data processing chain; the Coordination Service includes all the activities necessary to ensure the correct orchestration of operations between the multiple services by monitoring the overall performance of the associated operations.

Security objectives of the Coordination Service

At the end of 2024, Serco Italia was awarded a tender, as Prime Contractor, for the supply of services on the Coordination Service for a duration of 40 months for the end customer ESA, entrusting all CyberSecurity activities to Exprivia.

Specifically, starting from January 2025, Exprivia is dealing with:

Cybersecurity governance with definition of security processes and procedures;
Design of CyberSecurity architectures;
Security Monitoring of the Coordination Service infrastructure;
Support to the coordination in the management of security incidents of EOF-CSC;
Management and development of a Performance Dashboard capable of displaying security performance indicators for all EOF-CSC constituent services.

Collaboration between DFCY and DFDA

With the tender won, Exprivia’s Defense & Aerospace and Cybersecurity Digital Factories have begun a fruitful collaboration by combining their experience in the aerospace domain with their high Cybersecurity skills, respectively.

The team supporting the activities consists of at least 20 highly specialized professionals in various different areas including: Security Governance, Vulnerability Management, Data protection, Application Security, Network Security, Security Monitoring.

Advantages for the end customer

Security and resilience: Cybersecurity governance activities and architectural design will help create a more robust and secure operating environment. The European Space Agency will benefit from well-defined processes and procedures, reducing vulnerabilities and increasing the overall resilience of the Copernicus EOF Coordination Service systems.

Continuous monitoring: The monitoring of security events will allow a timely identification of suspicious activities. This constant monitoring, combined with coordination in incident management across all Copernicus EOF services, ensures a rapid and effective response to any threats, minimising potential damage and downtime.

Visibility and control: The Performance Dashboard provided by Exprivia will provide the European Space Agency with a clear and centralized view of the safety performance for all Copernicus EOF services. This analytical tool will allow the agency to monitor performance indicators, make informed decisions, and have greater control over the security posture. The ability to visualize and analyze this data is critical to proactive security management.

Dedicated security team: By entrusting the management of IT security to a dedicated team, ESA benefits from the support of high-profile specialists. This support guarantees the adoption of the most advanced skills in the sector, protecting the operations of the Coordination Service through expert and constant monitoring.

https://www.copernicus.eu/

L'articolo Copernicus program, we go to space safely proviene da Exprivia.

AI solutions for public administration

Alessio Brasili — Thu, 29 Jan 2026 12:27:34 +0000

Citizen Services – Proactivity and Simplification

Scope and criticality
Citizens often find themselves disoriented by the bureaucratic complexity and fragmentation of public services: understanding which services are available, who is entitled to them and how to obtain them requires a level of orientation that not everyone possesses, generating exclusion and dissatisfaction with the PA.

Methodology & Solution
Exprivia introduces anticipatory service solutions in which AI analyzes the events in the life of the citizen – the birth of a child, a change of residence, the achievement of retirement age – to proactively propose the most relevant services, even before they are sought. The search and understanding of administrative regulations is simplified through semantic access RAG systems, which return clear and contextualized answers instead of references to legal texts.

Technologies

GraphRAG on sovereign on-premises environments
Conversational agents for access to services
Open data analysis for the anticipation of needs

Focus
Transparency & Sovereignty: Every automatic decision is accompanied by a clear and understandable explanation for the citizen. The data remain on infrastructures resident in Italy, in accordance with the digital sovereignty requirements of the PA.

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L'articolo AI solutions for public administration proviene da Exprivia.

GEFOR solution for staff training

Alessio Brasili — Tue, 13 Jan 2026 10:07:36 +0000

Continuous staff training is a strategic element for public bodies, called upon to ensure up-to-date skills, regulatory compliance and professional development, in compliance with organizational and budgetary constraints. Training management requires digital tools that simplify processes and allow you to track activities, participation and results.

GEFOR (Staff Training) by Exprivia – To meet these needs, Exprivia has developed GEFOR, a portal for the management of internal training designed to support local authorities in the planning, organization and reporting of training activities.

GEFOR is a web-based solution, which can be integrated with the institution’s HR processes, which allows you to manage courses, registrations, calendars and attendance, while offering reporting and profiled access features for administrators, teachers and participants, to support structured and transparent training management.

KEY BENEFITS

Integrated personnel management
Native alignment between legal and economic-accounting aspects of the public employee.
Update automation
Automatic propagation of legal changes with economic impact, reducing manual errors.
Integration with accounting and attendance
Structured flows towards attendance/absence systems and accounting for consistent data at all times.
Transparency in public tenders
Complete coverage of the competition phases, from publication to hiring, with traceability of activities.
Organizational governance
Information logging and visibility by organizational structure to support HR management.

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L'articolo GEFOR solution for staff training proviene da Exprivia.

GIPEL solution for Human Resources and Competitions

Alessio Brasili — Tue, 13 Jan 2026 10:04:27 +0000

Local Public Administration bodies must manage complex accounting and financial processes, ensuring compliance with regulatory requirements, consistency between the different accounting plans and transparency in the planning and reporting of public resources. Added to this is the need to have effective management control tools and integration with other systems of the institution.

GIPEL (Human Resources and Competitions) by Exprivia – To support entities in this context, Exprivia has developed GIPEL, a solution for the integrated management of human resources and public tenders, designed to simplify processes and ensure alignment between the legal and economic-accounting dimensions of personnel.

GIPEL allows you to manage the life cycle of the public employee in a structured way, integrating with attendance/absence and accounting systems, and offers a module dedicated to competitions that covers all phases, from publication to hiring, with a front end that can be integrated into the institution’s portals and administrative back office.

KEY BENEFITS

Integrated personnel management
Native alignment between legal and economic-accounting aspects of the public employee.
Update automation
Automatic propagation of legal changes with economic impact, reducing manual errors.
Integration with accounting and attendance
Structured flows towards attendance/absence systems and accounting for consistent data at all times.
Transparency in public tenders
Complete coverage of the competition phases, from publication to hiring, with traceability of activities.
Organizational governance
Information logging and visibility by organizational structure to support HR management.

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L'articolo GIPEL solution for Human Resources and Competitions proviene da Exprivia.

CIPEL’s Accounting and Finance Solution

Alessio Brasili — Tue, 13 Jan 2026 07:40:24 +0000

Local government bodies must manage complex accounting and financial processes, ensuring compliance with regulatory requirements, consistency across different accounting plans, and transparency in the planning and reporting of public resources. Added to this is the need for effective management control tools and integration with the organisation’s other systems.

CIPEL (Accounting and Finance) by Exprivia– To meet these needs, Exprivia has developed CIPEL, an integrated solution for local authority accounting and finance that enables the entire economic and financial cycle to be managed in a unified manner, reducing operational complexity and improving data control and reliability.

CIPEL supports the various accounting areas – financial, economic and asset-related, analytical and tax – within a single system and guides the organisation from planning through to reporting, right up to the group’s consolidated financial statements/GAP, ensuring continuity, compliance and integration with the existing application ecosystem.

KEY BENEFITS

Harmonisation of accounting standards
Integrated management of financial, economic and asset, cost and tax accounting within a single, coherent system.
Guaranteed regulatory compliance
Comprehensive support for the accounting and tax obligations of local public authorities, reducing risks and operational complexity.
Budget cycle monitoring
Structured system for forecasting, the PEG, reporting and the group’s consolidated financial statements/GAP.
Support for management control
Cost centre reporting and variance analysis for more informed and timely decision-making.
Integration with the organisation’s ecosystem
Data exchange with external systems (payment orders, reversals, cash flows, application modules).

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L'articolo CIPEL’s Accounting and Finance Solution proviene da Exprivia.

Exprivia Health Solution

Alessio Brasili — Wed, 07 Jan 2026 14:07:10 +0000

Healthcare companies need to manage complex logistics processes, ensuring business continuity, traceability and integration with clinical and administrative systems. To meet these needs, Exprivia has developed Exprivia Health Solution, an integrated and scalable logistics solution designed to effectively support healthcare organizations, ensuring rapid implementation times and full adherence to industry processes.

SAP Packaged Solution by Exprivia – Exprivia Health Solution is a pre-configured solution that covers the processes characteristic of healthcare companies, from procurement management to the distribution of materials, ensuring control, visibility and integration along the entire logistics chain.

The solution is based on a specific SAP verticalization for the healthcare sector, capable of managing the different types of procurement and supply, such as consignment, warehouse materials and consumer goods. Exprivia has also extended the standard solution with customized applications on SAP Business Technology Platform (BTP), to respond flexibly to customers’ operational needs.

Key features:

Department requests (transits and stock management)
Logistics movements with barcode scanning
Management of deliveries from central warehouses and Pharmacy
Packaging management and requestability rules for departments and handbooks
Integration with national databases for medical devices and drugs
Account management integrated with departments

KEY BENEFITS

Optimization of healthcare logistics processes
Full traceability of healthcare materials
Reduced operating time
Integration with the SAP ecosystem
Support for complex logistics models
Industry Data Compliance and Alignment

Exprivia is SAP Partner for Packaged Solutions: it offers qualified, pre-configured and fast-time-to-value SAP solutions that combine software, process skills and specialized services, with clear and predictable costs and implementation times.

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L'articolo Exprivia Health Solution proviene da Exprivia.

Urban Genius: the new integrated platform for the city of Bari

Alessio Brasili — Sat, 20 Dec 2025 08:36:50 +0000

Modern city management requires tools capable of integrating heterogeneous data from different sources into a single platform: mobility, environment, risks, infrastructure, quality of life. The Municipality of Bari, through the project “House of Emerging Technologies – Bari Open Innovation Hub (CTE BARI)”, has launched an innovation path oriented towards the digital transformation of the territory, with the aim of improving urban monitoring and supporting strategic decisions based on data.

In this context, TIM Urban Genius was born, the new integrated platform for the management of urban data, developed by TIM Enterprise and officially presented on 10 December 2025 at Porta Futuro Bari.

Needs

To make TIM Urban Genius a truly complete and advanced tool, it was necessary to:

integrate new methods of data acquisition, including those deriving from aerial monitoring using drones;
standardize information flows and standards already present in other municipal platforms;
ensure intuitive and centralized consultation of urban data, through a single interface for administrators, technicians and smart city operators.

Exprivia Solution

Exprivia, a historic partner for digital innovation in the city of Bari, has actively participated in the evolutionary development of the integrated platform, introducing three key elements.

1) Integration of monitoring data with drones

Exprivia has designed and developed new features dedicated to the acquisition, processing and visualization of data collected through drone flights, a strategic element for:

prevention and monitoring of fires;
control of the state of the infrastructures;
future integration of advanced IoT sensors on buildings and green areas.

These features allow you to combine video, images, and telemetry data with the platform’s other urban information.

The Urban Genius platform has also been integrated with the previous COP (City Operations Platform) system, developed by Exprivia for the Municipality of Bari. This technological continuity now allows the municipal administration to work from a single interface, with simpler, more consistent and centralized data management.

2) Strengthening the digital urban ecosystem

Thanks to the open structure of the platform, Exprivia has contributed to the definition of the components that allow universities, startups and companies to:

connect new systems;
develop vertical digital services;
use urban data through dedicated APIs.

A fundamental step towards a true ecosystem of city innovation.

Results

Thanks to the contribution of Exprivia, TIM Urban Genius today offers:

an integrated and up-to-date view of mobility, environment, weather forecasts and risks;
advanced maps based on satellite data (Sentinel), ARPA/ISPRA networks and video analysis;
ability to correlate traditional data and drone data in a single dashboard;
operational tools for Civil Protection, municipal administration, researchers and territorial stakeholders;
A platform open to future evolutions, scalable and based on open standard technologies.

Value for the city

With TIM Urban Genius, Bari is taking a significant step towards the data-driven city model, equipping itself with a modern, modular tool designed to support medium-long term urban strategies.

Exprivia, with its expertise in data management and the development of integrated digital solutions, has contributed to making the platform more complete, capable of accommodating new monitoring models and ready for the evolution of the smart city of the future.

L'articolo Urban Genius: the new integrated platform for the city of Bari proviene da Exprivia.