Open Fiber
Open Fiber was founded with a clear mission: to bridge the digital divide and connect Italy via an FTTH (Fibre To The Home) network, ensuring that citizens, businesses and institutions have fair and advanced access to digital services. Open Fiber is building the country’s largest pure fibre-optic infrastructure, with a wholesale-only business model that offers all operators equal access conditions, stimulating competition and expanding choice for end users.
Needs
Open Fiber uses Cisco NSO as a strategic platform for orchestrating and automating network services.
The complexity of the application ecosystem — which includes several integrated modules, including NSOSRI, Inventory, Provisioning Systems and other external components — requires accurate and continuous management of operational activities.
In this context, Open Fiber needed to rely on a qualified technological partner capable of guaranteeing an Application Management service capable of ensuring:
- business continuity and stability of the system;
- quality of service and constant monitoring of the platforms;
- timely interventions for the resolution of anomalies and the optimization of processes.
The objective was twofold: on the one hand, to minimize disruptions in the production environment; on the other hand, to maintain proactive and integrated control over the entire application life cycle of NSO and associated modules, through analysis, troubleshooting, monitoring activities, without impacting the services provided.
Exprivia Solution
Exprivia took charge of the Service in 2024 by providing a dedicated team of highly specialized Application Management Services (AMS) on Cisco NSO, structured to manage the following activities in an integrated way:
- Analysis and resolution of application faults through system logs, DB queries and network transactional analysis.
- Proactive monitoring and management of failed orders and batch/online transactions.
- Configurations and data remediation on CDB and NSOSRI.
- Support to Open Fiber’s technical functions (Technical Support, Engineering, Delivery) for functional and operational alignment.
- Complete management of AMS tickets, both reactive and proactive, through the Open Fiber ticketing system.
The AMS model implemented by Exprivia for Open Fiber represents a concrete example of proactive and value-oriented management in the field of network automation services. Thanks to its expertise in Cisco NSO and its ability to integrate processes, technology and people, Exprivia continues to support Open Fiber on its path towards an increasingly intelligent, resilient and automated network.
Results
The AMS Exprivia service has made it possible to increase efficiency in the management of NSO’s application life cycle, improve the stability and reliability of the system, reduce the average time to resolve anomalies and optimize collaboration between operational teams. Thanks to constant coordination and the ITIL-based approach, continuity of service was guaranteed even during night releases and weekends.
