Companies seeking sustainable growth must manage the entire customer relationship cycle, from acquisition and retention through to after-sales support.

Exprivia supports this evolution with Customer Operations and Business Process Outsourcing (BPO) services that integrate people, processes and advanced technologies. Exprivia’s solutions cover the entire operational scope of the customer relationship, combining specialist expertise, flexible organisational models and advanced digital platforms. This approach enables companies to rapidly adapt their services, improve operational performance and respond effectively to the demands of increasingly complex, multi-channel markets.

Our Business Process Outsourcing (BPO) solutions

Customer Service

Customer Service

Exprivia’s Customer Care services ensure a structured and continuous management of customer enquiries throughout the entire customer relationship cycle. From complaint handling to administrative and commercial activities, right through to advanced customer care services, we support companies in improving service quality, customer satisfaction and loyalty, making the most of every point of contact.

Technical Support and Help Desk

Technical Support and Help Desk

Exprivia offers first- and second-level technical support and helpdesk services, including multilingual support, ensuring business continuity and rapid response times. These services cover technical assistance, structured incident and ticket management, back-office coordination, and comprehensive management of service interventions, including replacements and repairs.

Acquiring New Customers

Acquiring New Customers

Exprivia supports companies’ business growth through inbound and outbound customer acquisition services, managed by highly specialised operators. From lead generation to sales and the finalisation of new contracts, we support the entire sales process by integrating service-to-sale activities and operational support.

Debt Recovery

Debt Recovery

Exprivia’s credit management services enable you to manage the most sensitive stages of debt recovery effectively and professionally. Through detailed analysis of accounts, risk assessment and the development of sustainable repayment plans, we improve collection performance whilst maintaining the relationship with the customer.

Social Media and Social Caring

Social Media and Social Caring

Exprivia integrates social media channels into customer relationship processes, transforming them into strategic tools for listening, providing support and safeguarding reputation. Through monitoring, content analysis and integration with the Contact Centre, we enable consistent and effective multi-channel management of the customer experience.

IT, BPO and consultancy:
efficient and reliable factoring

Exprivia offers factoring companies a full outsourcing service for their IT systems, as well as operational, managerial, administrative and accounting services, and specialist consultancy on legislative, regulatory, administrative and tax developments within the sector. The factoring company can choose the mix of services best suited to its specific needs and focus on activities of greater strategic importance: the commercial approach to clients, credit risk management and funding.

FAQ – Business Process Outsourcing (BPO)

Which processes can be outsourced using Exprivia’s BPO?

With Exprivia’s BPO, you can outsource the entire customer relationship management cycle, including customer care, technical support and helpdesk services, new customer acquisition, debt collection, back-office activities and social media management, whilst ensuring service quality, operational continuity and integration with your company’s systems.

Exprivia offers customer service, complaints handling, billing and administrative support, welcome calls, inbound sales, upselling, cross-selling, customer retention, anti-churn measures and advanced customer care.

Yes, Exprivia provides first- and second-level technical support and helpdesk services, including multilingual support, for the management of installations, configurations, tickets, incidents and technical interventions.

Yes, Exprivia manages debt recovery processes, handling the analysis of late payments, risk assessment, the drawing up of repayment plans and the management of collections.

Social Caring refers to the management of customer relationships via social media channels. Exprivia monitors online conversations, analyses content, manages feedback and integrates social media with contact centre services.