{"id":10299,"date":"2026-01-12T14:46:42","date_gmt":"2026-01-12T13:46:42","guid":{"rendered":"https:\/\/new.exprivia.it\/business-process-outsourcing-bpo\/"},"modified":"2026-05-22T18:04:56","modified_gmt":"2026-05-22T18:04:56","slug":"business-process-outsourcing-bpo","status":"publish","type":"page","link":"https:\/\/www.exprivia.it\/en\/technologies\/business-process-outsourcing-bpo\/","title":{"rendered":"Business Process Outsourcing"},"content":{"rendered":"

Companies seeking sustainable growth must manage the entire customer relationship cycle, from acquisition and retention through to after-sales support.<\/p>\n<\/div>

<\/i><\/i><\/span>How we support our customers<\/span><\/a><\/h4><\/div>
\n

Exprivia supports this evolution with Customer Operations and Business Process Outsourcing (BPO) services that integrate people, processes and advanced technologies. Exprivia\u2019s solutions cover the entire operational scope of the customer relationship, combining specialist expertise, flexible organisational models and advanced digital platforms. This approach enables companies to rapidly adapt their services, improve operational performance and respond effectively to the demands of increasingly complex, multi-channel markets.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Our Business Process Outsourcing (BPO) solutions<\/h2><\/div>

Customer Service<\/h4><\/div><\/div>

Customer Service<\/h4>\n

Exprivia\u2019s Customer Care services ensure a structured and continuous management of customer enquiries throughout the entire customer relationship cycle. From complaint handling to administrative and commercial activities, right through to advanced customer care services, we support companies in improving service quality, customer satisfaction and loyalty, making the most of every point of contact.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Technical Support and Help Desk<\/h4><\/div><\/div>

Technical Support and Help Desk<\/h4>\n

Exprivia offers first- and second-level technical support and helpdesk services, including multilingual support, ensuring business continuity and rapid response times. These services cover technical assistance, structured incident and ticket management, back-office coordination, and comprehensive management of service interventions, including replacements and repairs.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Acquiring New Customers<\/h4><\/div><\/div>

Acquiring New Customers<\/h4>\n

Exprivia supports companies\u2019 business growth through inbound and outbound customer acquisition services, managed by highly specialised operators. From lead generation to sales and the finalisation of new contracts, we support the entire sales process by integrating service-to-sale activities and operational support.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Debt Recovery<\/h4><\/div><\/div>

Debt Recovery<\/h4>\n

Exprivia\u2019s credit management services enable you to manage the most sensitive stages of debt recovery effectively and professionally. Through detailed analysis of accounts, risk assessment and the development of sustainable repayment plans, we improve collection performance whilst maintaining the relationship with the customer.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Social Media and Social Caring<\/h4><\/div><\/div>

Social Media and Social Caring<\/h4>\n

Exprivia integrates social media channels into customer relationship processes, transforming them into strategic tools for listening, providing support and safeguarding reputation. Through monitoring, content analysis and integration with the Contact Centre, we enable consistent and effective multi-channel management of the customer experience.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div>

IT, BPO and consultancy:
\nefficient and reliable factoring<\/p><\/h1><\/div>

<\/div><\/div>

Exprivia offers factoring companies a full outsourcing service for their IT systems, as well as operational, managerial, administrative and accounting services, and specialist consultancy on legislative, regulatory, administrative and tax developments within the sector. The factoring company can choose the mix of services best suited to its specific needs and focus on activities of greater strategic importance: the commercial approach to clients, credit risk management and funding.<\/p>\n<\/div>

Find out more<\/span><\/a><\/div><\/div><\/div><\/div><\/div>

FAQ \u2013 Business Process Outsourcing (BPO)<\/h2><\/div>

<\/i><\/i><\/span>Which processes can be outsourced using Exprivia\u2019s BPO?<\/span><\/a><\/h4><\/div>
\n

With Exprivia\u2019s BPO, you can outsource the entire customer relationship management cycle, including customer care, technical support and helpdesk services, new customer acquisition, debt collection, back-office activities and social media management, whilst ensuring service quality, operational continuity and integration with your company\u2019s systems.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What customer care services does Exprivia offer?<\/span><\/a><\/h4><\/div>
\n

Exprivia offers customer service, complaints handling, billing and administrative support, welcome calls, inbound sales, upselling, cross-selling, customer retention, anti-churn measures and advanced customer care.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does Exprivia also provide technical support and a helpdesk?<\/span><\/a><\/h4><\/div>
\n

Yes, Exprivia provides first- and second-level technical support and helpdesk services, including multilingual support, for the management of installations, configurations, tickets, incidents and technical interventions.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does Exprivia also handle debt collection?<\/span><\/a><\/h4><\/div>
\n

Yes, Exprivia manages debt recovery processes, handling the analysis of late payments, risk assessment, the drawing up of repayment plans and the management of collections.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is Social Caring and how is it managed?<\/span><\/a><\/h4><\/div>
\n

Social Caring refers to the management of customer relationships via social media channels. Exprivia monitors online conversations, analyses content, manages feedback and integrates social media with contact centre services.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":10301,"parent":11287,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-10299","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nBusiness Process Outsourcing - Exprivia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.exprivia.it\/en\/technologies\/business-process-outsourcing-bpo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Process Outsourcing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.exprivia.it\/en\/technologies\/business-process-outsourcing-bpo\/\" \/>\n<meta property=\"og:site_name\" content=\"Exprivia\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-22T18:04:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.exprivia.it\/wp-content\/uploads\/2025\/10\/BPO-Exprivia.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"798\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/\",\"url\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/\",\"name\":\"Business Process Outsourcing - Exprivia\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.exprivia.it\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/BPO-Exprivia.jpg\",\"datePublished\":\"2026-01-12T13:46:42+00:00\",\"dateModified\":\"2026-05-22T18:04:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.exprivia.it\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/BPO-Exprivia.jpg\",\"contentUrl\":\"https:\\\/\\\/www.exprivia.it\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/BPO-Exprivia.jpg\",\"width\":1200,\"height\":798},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/business-process-outsourcing-bpo\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technologies\",\"item\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/technologies\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Business Process Outsourcing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.exprivia.it\\\/en\\\/\",\"name\":\"Exprivia\",\"description\":\"Digital. 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