BPO

The most reliable
business partner

Cost reduction and customer base growth with Business Process Outsourcing.

Acquiring, managing and retaining customers
Exprivia supports the growth and evolution of prestigious Italian and foreign companies with its extremely high level technology and unique human resources who are capable of understanding customer needs and strategies to offer them the best outsourcing services.

new customer acquisition

customer service

social

technical support
Exprivia BPO
Outsourcing processes and success
With the knowledge it has gained working alongside so many important companies, Exprivia supports and sustains company evolution by taking responsibility for the delicate procedures of end user acquisition, management and retention.

 

The advantages of outsourcing, especially for highly technological services, have been widely demonstrated. The reduction of direct costs and the possibility of focusing on the core business are opportunities that should not be passed up: this is why companies are increasingly evolving towards BPO, or Business Process Outsourcing. In this arrangement, it is an entire company process, and not just a single activity, that is entrusted to an external supplier. Therefore, it requires specific skills, level strategies and adequate professionals who can understand the needs of the customer company and are ready to be partners in change.

CASE STUDY
Enel Energia. Front Office Service.
Inbound calls as a source of commercial redemption and perceived quality.
Acquirente unico uses Exprivia Know-How and technology
TV licence fee included in electricity bill
Exprivia has integrated the IIS centralized database with the information necessary to include in the electricity bill the amounts due for the public television service, in full compliance with the billing documentation transparency criteria.
Press releases
Exprivia is awarded a business process outsourcing service for a leading italian multinational company in the energy sector
IT, BPO and consulting:
efficient and reliable factoring
Exprivia offers factoring companies a full outsourcing service for their information systems, operating, management, administrative and accounting services and specialised consulting on the evolution of laws, regulations and standards as well as administrative and tax issues relating to the sector. Factoring companies can choose the mix of services that is best for them, and focus their energies on more highly strategic activities: the commercial approach to customers, credit risk management and funding.


Exprivia SpA Company subject to management and co-ordination of the Abaco Innovazione SpA

Registered Head Office Via A. Olivetti 11 70056 Molfetta (BA)
Company Share Capital € 26.979.658,16 paid up • Bari Company Register, Tax identification Number 00721090298 Vat Number 09320730154
exprivia@pec.it
credits